Contact us

If you have a query, please contact the relevant team below, or click here to send a message.

Client Services

Client Services are your first stop for day-to-day enquiries. They will guide you through your mailing campaign and also offer support for the requirements you might have for data services, production and returns management
0800 138 3551 (option 6)

Data Audit

Whilst we would prefer you to use our website and your specific myONEPOST page to send us data, if you are sending data via email please send to your Business Manager, Account Manager and also our group Data Audit email address. Please ensure you password protect your data and send the password via a separate email (to the same recipients).
0800 138 3551 (option 6)


ONEPOST request proofs for all PPI artwork and live data to ensure that Royal Mail requirements are met. You can submit proofs via your myONEPOST webpage, or via email.  These will be checked and you will receive feedback as soon as possible (maximum 3 hours).
0800 138 3551 (option 6)

Operations – Access Products

Should you have any queries regarding consumables or collections please feel free to contact our operations team directly.
0800 138 3551 (option 2)

Unsorted Services

If you have unsorted mail (letters, large letter or parcels) as part of your campaign and have any queries please speak to the ONEPOST Connect team.
0800 138 3551 (option 5)


For advice on international mailings, please speak to our specialist team.
0800 138 3551 (option 7)


For all credit application and invoice queries, please contact our accounts department.
0800 138 3551 (option 3)