Complaints to Royal Mail over ‘lost’ letters rise by more than a third

Royal Mail saw the number of complaints received for loss of post jump by a huge 37% during the first three months of 2011.

The new figure represents the highest level of dissatisfaction among customers in the last three years.

Royal Mail blamed the increase in missing mail on disruption to Britain’s roads, railways and airports at the beginning of the year, caused by snow and icy weather conditions.

A Royal Mail spokesman said “From 22 November to 9 January, there were only three days when services were not affected by rail, air or road transport difficulties.  This resulted in significant delays to mail services in some areas, and many customers logged ‘complaints’ for ‘lost’ mail which were subsequently delivered.  We do, of course, apologise to customers for these delays.”

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