Archive for Royal Mail – Page 2

Complaints to Royal Mail over ‘lost’ letters rise by more than a third

By ONEPOST
Friday, November 25th, 2011
Royal Mail saw the number of complaints received for loss of post jump by a huge 37% during the first three months of 2011. The national postal operator received 120,884 complaints from angry customers in their first three months of the year …. a rise of 37% on the same period in 2010 In total last year Royal Mail received 332,000 complaints for losing letters and parcels – more than 1,000 every workin Read More
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Ofcom takes over role as the UK’s postal services regulator … and gets to work

By ONEPOST
Friday, November 4th, 2011
From 1st October Ofcom has assumed its responsibilities as UK postal regulator. Ofcom has worked closely with Postcomm to secure a smooth transition of regulatory responsibilities with minimal disruption for industry and users. One of the first things that the new regulator has done is announce that it’s launching a consultation on how postal services should be regulated from April 2012. Such an overhaul repr Read More
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Did you know?

By ONEPOST
Monday, September 19th, 2011
The humble postcard is a mode of communications that Britons have clung to despite faster electronic alternatives. Royal Mail estimates that more than 130 million picture postcards are received each year … which is 30 million more than 10 years ago! Favourite images include Buckingham Palace, double-decker buses and cards in the shape of objects such as deckchairs and ice cream cones. Read More
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Postcomm consults ….

By ONEPOST
Tuesday, September 6th, 2011
Postcomm has certainly been busy with the issue of five key consultation documents under the umbrella title of  The building blocks for a sustainable postal service. With four of the consultations closing on 31st May / 1st June, we shared the industry view concerning the weighty (yet important) reading material to digest in order to submit responses both directly to Postcomm and as a contributor to responses from Read More
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