Archive for Financial services

The Financial Services GreenScape Survey was conducted by Parallel Marketing with sponsorship secured via Sun Life Direct and the Gate (financial services agency)

88% of respondents (all of which are financial services practitioners) viewed the ‘environment’ as a low to medium priority.

But this wasn’t seen as a permanent situation with 67% agreeing that this would change within the next 18 months to 2 years… and 82% seeing it becoming a higher priority.

Some of the main findings were as follows:

• Cost savings and marketing efficiencies are a primary focus but are felt to be complimentary to ‘green’ initiatives

• Best practice direct marketing techniques are a win for the business, the customer and the environment

• The focus (at the moment) is the credit crunch but this is only short term – green considerations will always be part of the mix

• Certain suppliers play a key role in supporting and moving organisations down the environmental path.

Colin McDougall, Sun Life Direct (part of AXA) comments:

“Two distinct facts have emerged from the findings of this debut study.  Firstly the priority attached to the environment varies from company to company, but rarely ranks higher than third on the corporate agenda.  However, it is evident that addressing the effects of the credit crunch has pushed the environment down the ‘to-do list’ for almost every company; if the recession had not hit, then it is highly likely that the environment would be afforded greater priority.  Secondly, it seems that attitudes vary wildly as to the perceived cost of modifying business practices, as well as to the net value to the company of making these changes.”


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What a difference a day makes

Sunday, June 7th, 2009

Recent research published by the Mail Media Centre (MMC) reveals some surprising and useful facts about just how much attention should be given when planning to send communications to your customers and prospects.

Some key findings include:-

•  Consumers receive less direct mail on a Saturday, compared with other days of the week

•  Some – and, at odds with the above – consumers respond more favourably to items they receive on a Saturday.

As might be expected, mail received on a Monday elicits lower levels of response that any other day of the week.

The ‘Saturday effect’ is a clear winner for the financial services sector There is some very good news for those in the financial services sector who are under pressure to increase that all important return on investment and can plan their campaigns to arrive later in the week …

• 22% of consumers have acted in response to an item of financial direct mail that arrives on a Saturday

• This compares very favourably with the 15% who do something in response to items that arrive on a Monday

The size of a mailing also affects likely response levels with consumers responding better to direct mail items in a ‘large letter’ format. The higher volume standard ‘letter’ format is not quite as effective in terms of response, but there would be a cost factor here as well.

The survey results were compiled over the period January to December 2008 with a base of 1,000 households per month using the Royal Mail Consumer Panel.

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