ONEPOST online Privacy Policy

This ONEPOST Privacy Policy describes what information we collect from you, how we use it, and lays out our specific commitments, in compliance with the Data Protection Act 1998.

Our Privacy and Cookie Policy applies to our website www.onepost.co.uk and our Seeds reporting portal http://seeds.onepost.co.uk

It covers information that can link to you personally. Personal information includes data like your name, email address, phone number, mobile or static device unique identifiers.

You have the right to ask us for a copy of all your personal information that we hold via a ‘Subject access request’. To make a request, please contact the following and include a fee of £10.00, as set by the Data Protection Act 1998 to cover an organisation’s handling costs:

Head of Information Services
Marine View Office Park
42 Martingale Way
Portishead
BS20 7AW

Please note that this Policy covers your personal information collected via our ONEPOST website only. There are links from our website to external websites – the content of which is beyond our control and we suggest that you check the privacy policies of these websites before using them.

Changes to this Policy

ONEPOST reserves the right to change this Privacy Policy to reflect changes in the law, our data collection and use practices, the features of our services, or advances in technology. Please check this page periodically for changes.


Information ONEPOST collects

 

Website Contact us form

To make an online request for further information on ONEPOST prices, products or services, you provide your name, company name, telephone number, postcode and email address. You may also enter a message to support your enquiry.

Information about your use of ONEPOST’S website and emails

We use analytics services to measure how people use our website, marketing emails and service update emails, so we can improve our products and services and provide more relevant content to you. Analytics services may work by embedding invisible images that are associated with unique identifiers on our website, by using cookies other local device storage, or by using web beacons or similar standard tracking technologies.


Cookie Policy

 

What are cookies

Cookies are small text files that are stored on your device when you visit most websites. For more details regarding cookies, see aboutcookies.org.

How we use cookies

ONEPOST use cookies and other tools to collect and analyse information about you and your usage of our products and services. We use cookies to better understand how you interact with our services, and to monitor aggregate usage and web traffic information. On our website, www.onepost.co.uk, these session cookies will not store any information and will disappear when you log out and close your browser.

We also use analytical cookies. These allow us to recognise and count the number of visitors to our website, and help us to see how visitors move around our services and how they’re using them. This helps us to improve the way our website works, for example by making sure users are finding the information they need easily.

On the ONEPOST Seeds reporting portal, http://seeds.onepost.co.uk, session cookies are in place to keep you logged in while you use our services.

Cookies from third-parties

Here is a list of the third-party cookies that we currently use. As we develop and improve our services, we may use other third-parties not listed below.

  • Lead Forensics – These cookies allow us to see how you use our website so that we can improve your experience. We encourage you to read the Privacy & Cookies Policy of Lead Forensics.
  • Social Media Features – Our website includes social media features like the Twitter and LinkedIN share buttons. If you use these features, Twitter and LinkedIN will collect your IP address, which page you are visiting on their site, and set a cookie to enable their features to function properly.
How we use the information we collect

We also use your information to provide, improve, develop and promote our services.

For example:

  • If you fill out a survey or email ONEPOST for support, we may retain that information to provide you with support and improve our services.
  • We may send text messages to your phone.
  • We may use your email address or mobile phone number to send privacy or security-related notices and notify you of major ONEPOST services changes.
  • We may use your email address or mobile phone number to communicate about product announcements and special promotions from ONEPOST, or to administer participation in special events or surveys.
  • We may use your information to conduct market research and engage in promotional activities.
  • We will not share or sell your information to any third-parties for marketing purposes.
Opt-Out communications by Email

You may opt out of receiving promotional communications from ONEPOST by using the unsubscribe link within each email. Although opt-out requests are usually processed immediately, please allow up to 10 business days for a removal request to be processed. Even after you opt out from receiving promotional messages from us, you will continue to receive transactional and product-related messages from us regarding ONEPOST Services. You can opt out of some of these notification messages in your account settings.

If you want to update your contact details, or tell us you don’t want to receive ONEPOST marketing emails messages, please contact us at marketing@onepost.co.uk

Opt-Out communications by Post

We may disclose your information in accordance with the law.

Like other companies, we may disclose your information consistent with the law to, for example: (i) comply with a law, regulation, or legal process (including to meet national security or law enforcement requirements); (ii) protect the safety or security of any person, entity or facility; (iii) address potential violations of our Privacy Policy or Terms of service; (iv) investigate fraud, security, or technical issues; or (v) protect ONEPOST or a third party’s rights or property, our employees, users and the public.

In the event that we disclose your information in response to a law enforcement request, you will be notified by us via the email address provided in your account, unless (a) we are prohibited from doing so or (b) in emergency cases where notice could create a risk of injury or death, or the case involves potential harm to minors. Furthermore, nothing in this Privacy Policy is meant to limit any legal defences or objections that you may have to a third party’s, including the government’s, request to disclose your information.